We deliver to all countries within the European Union and Norway (with few exceptions).
If your country is not listed at checkout, please contact support@butler-loftet.dk
Like domestic orders we strive to ship your parcel within 24 hours after you have placed your order. If you place your order before 10 AM on weekdays we strive that your order will be shipped out the same day.
We accept the following credit cards: Dankort, VISA/Dankort, VISA, VISA Electron, Eurocard, Maestro, MasterCard and MasterCard Debit.
When paying by card the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment. We debit the money as soon as your order is shipped. We hold any card fees associated with your purchase.
European Union (English)
Shipping is via GLS International and the expected delivery time is 2-10 days. Shipping costs for international orders are DKK 55. The price is the same regardless of order amount, size or weight.
Norway (English)
Shipping is via GLS Norway and the expected delivery time is 4-8 days. Shipping costs for orders to Norway are DKK 75 with pick up at your nearest parcelshop. If you chose to have your order delivered to your doorstep with Helthjem, the price is DKK 69. The price is the same regardless of order amount, size or weight.
If your order exceeds the amount of DKK 1000, shipping to your nearest parcelshop is DKK 29. Shipping with Helthjem to you doorstep is DKK 69.
Returning items
Remember to always get a reciept from the shipping company when handing over your return packtage. You must pay for the exchange* or return yourself ─ you can choose the shipping company you want, but always remember to get a reciept when handing over your return package.
It can take up to 3 weeks before the money will be returned to you.
Exchange
If you want to exchange your item to another size please re-order at butler-loftet.dk. You can do this right away and ensure that the correct size is in stock and that it won't be sold out in the meantime.